Last updated: 16 October 2026

This policy applies to all courses, webinars and services offered by Global VSmart Academy (“Global Vsmart”, “we”, “us”) through globalvsmart.com. Please read it before you enrol or make a payment.

1. Try before you enrol

We offer free demo lectures and free webinars so that you can see our teaching style and course content before you pay. We encourage you to use them before enrolling.

2. How to cancel

To cancel an enrolment, email info@globalvsmart.com from the email address used at registration, mentioning your name, course name and order number. You can also call us on +91 8282820049 / +91 8282820045. Your cancellation date is the date we receive your request.

3. When you are eligible for a refund

  • Cancellation within 7 days of payment: if you ask to cancel within 7 days of payment, and before you have attended a live class or accessed recorded lectures or study material, we will refund the fees paid, less any payment-gateway charges.
  • Duplicate or wrongly charged payments: if you were charged twice, or your payment failed but the amount was debited, we will refund the full extra amount.
  • Course or batch cancelled by us: if we cancel a course or batch, or are unable to deliver it, you can choose a full refund of the fees paid for the part not delivered, or a transfer to another batch.

4. When fees are not refundable

Once you have attended a live class or accessed recorded lectures or study material, or if more than 7 days have passed since payment, the course fee is not refundable. Missing classes, change of mind, or personal or work commitments are not grounds for a refund. If a live class is cancelled or rescheduled by us, we will provide a replacement session or a recording.

5. Exam and registration fees

Fees for exams, registration, membership or subscriptions of awarding bodies (such as ACCA or IMA) are paid directly to those bodies, are governed by their own policies, and are not collected or refunded by us.

6. How refunds are paid

Approved refunds are paid to the original payment method within 7 to 10 working days after approval. Your bank or card provider may take additional time to show the amount in your account.

7. Questions or complaints

If you have a question about a refund, or are unhappy with a decision, please write to us at info@globalvsmart.com or see our Complaints Policy.

8. Contact us

Global VSmart Academy
Office No. 262 and 263, 4th Floor, Kumar Prestige Point, Bajirao Rd, Shukrawar Peth, Pune, Maharashtra 411002
Email: info@globalvsmart.com
Phone: +91 8282820049 / +91 8282820045